You can request a full refund within 14 days of the date of purchase.

This 14-day refund window has no exceptions or conditions. You do not need to give a reason. You can request a refund even if you have already started using TestShift.

If we receive your refund request within 14 days of purchase, we will refund the full amount you paid.

To request a refund, contact us or Paddle within 14 days of purchase using any of the following:

• Email us at [email protected] and include the email address used for the purchase and, if you have it, your Paddle order number or receipt.
• Use the customer support link in your Paddle receipt email.
• Contact Paddle directly. Paddle is the Merchant of Record for purchases made through TestShift.

It is enough that you send your refund request before the 14-day period ends.

Once a refund request is received within the 14-day window:

• you will receive a full refund of the amount you paid;
• the refund will be issued to the original payment method where possible;
• Paddle will process the refund as Merchant of Record;
• refunded purchases will lose access to TestShift premium features.

Approved refunds are typically returned within 14 days of the request being received.

Purchases made through Paddle are also subject to Paddle's Buyer Terms and Paddle's Refund Policy.

Nothing in this Refund Policy limits those terms or any statutory rights you have under UK consumer law.

This Refund Policy should be read with our Terms of Service.

If you have a question about a refund, contact us at [email protected].